Refund Policy

AppsDeck software products, including MarineInspect, are sold as subscriptions. Subscriptions are billed monthly in advance and renew automatically at the start of each billing period until cancelled. Plan prices are shown on the pricing page and at checkout before you pay.

Payments are processed by our third-party payment processor. When an administrator changes the plan or number of seats during a billing period, the change may be prorated: an increase can create an additional charge, and a decrease can create a credit that is applied to future invoices.

AppsDeck does not currently offer a fixed-length free trial. A new account can be created before the first payment, and nothing is charged until a subscription is purchased at checkout. If we offer a trial or promotional period in the future, its length and conditions will be shown before you sign up, and you will not be charged for the trial period itself.

You can cancel a subscription at any time from the billing page of the web portal, or by contacting us. Cancellation stops future renewals and takes effect at the end of the current billing period. Your subscription stays active until then, and you will not be charged again after that date.

Cancelling does not delete your account data. See our Privacy Policy for how data is retained and how to ask for it to be deleted.

Subscription fees are charged for access to the Services for a billing period. Once a billing period has started, fees for that period are generally not refundable, including when a subscription is cancelled part way through the period.

A refund will be issued when:

• You were charged more than once for the same subscription period.
• You were charged an incorrect amount because of an error on our side.
• You were charged for a renewal after your cancellation had already taken effect.
• A refund is required by applicable law.

Except as described in this policy or where required by law, the following are not refundable:

• Fees for a billing period that has already started, including any unused days after cancellation.
• Unused seats, storage, or AI allowances in a billing period.
• Prorated charges for upgrades or seat increases that have been applied to the account.
• Credits created by downgrades or seat reductions, which are applied to future invoices rather than paid out.
• Fees for a period in which access was suspended because of a breach of our Terms & Conditions.

If you believe you were charged twice, charged the wrong amount, or charged after your cancellation took effect, contact us within 30 days of the charge. Once we confirm the error, we will refund the duplicate or incorrect amount in full to the original payment method.

In exceptional circumstances that are not covered above, we may review a refund request case by case and, at our discretion, offer a full or partial refund or a credit. A refund or credit given in one case does not create an obligation to do the same in other cases. Nothing in this policy limits any rights you have under applicable law.

Email us using the contact details below, or use our Contact page. Please include:

• Your business name and the email address of the account administrator.
• The product the charge relates to, for example MarineInspect.
• The date and amount of the charge, and the invoice or receipt reference if you have it.
• The reason for the request.

Do not send full card numbers or other payment details by email.

We aim to respond to refund requests within 5 business days. Approved refunds are issued to the original payment method through our payment processor. After a refund is issued, it usually takes 5 to 10 business days to appear on your statement, depending on your bank or card issuer.

Questions about cancellations, refunds, or a charge: